Falastin Ceramic Mug - Zahra

This ceramic mug carries Falastin, meaning Palestine, within a hand-painted Zahra pattern.

The lettering gives the mug a direct Palestinian presence while the floral border keeps it tied to the ceramic line.
Use it for coffee, tea, mint tea, or daily warm drinks. Its size makes it practical for everyday use while keeping the hand-painted Palestinian craft visible.

Each mug is hand-painted in al-Khalil, Palestine. Brushwork, glaze tone, lettering details, and pattern placement may vary.

• Hand-painted ceramic mug
• Made in al-Khalil, Palestine
• Falastin lettering, meaning Palestine
• Zahra floral motif
• Size: 4 in height x 3.25 in diameter / 10.2 cm height x 8.3 cm diameter
• Capacity: approx. 300 to 330 ml / 10 to 11 oz
• Suitable for coffee, tea, mint tea, and daily warm drinks
• Brushwork, glaze tone, lettering details, and pattern placement may vary
• Microwave safe
• Hand wash recommended

Every piece from The Olive Tree is made by hand, with care. If something arrives damaged, incorrect, or simply isn't right for you, we want to make it right.

Shipping

Orders are dispatched within 4-5 business days. You'll receive a tracking number once your order ships.

Estimated delivery times:

• Canada: 2-6 business days
• USA: 6-10 business days
• UK: 8-14 business days
• Europe & Worldwide: 14-24 business days

We maintain a 99.8% successful delivery rate across all orders.

Please note: international orders outside Canada and USA may be discarded by customs if undeliverable and are not eligible for replacement or refund.

Returns & Exchanges

Returns and exchanges are accepted within 14 days of delivery. Items must be unused, unworn, and returned in their original condition and packaging.

Exchanges

We issue the return label for Canada orders — the cost of return shipping and outbound exchange shipping is shared with you upfront before anything is processed. Once payment is confirmed, send the item back. We inspect it upon arrival and ship your exchange.

International customers arrange and pay their own return shipping. Outbound exchange shipping is invoiced separately before dispatch.

Refunds

If you decide to return instead of exchange, we issue a return label for Canada orders — the shipping cost is deducted from your refund. Refunds cover item value only. Original shipping fees are non-refundable.

International customers cover their own return shipping. Refund is issued for item value only. All refunds are processed after inspection.

Lost or missing packages

If your order doesn't arrive within the carrier's delivery window, contact us within 14 days of the marked delivery date and we will make it right — replacement or store credit, depending on the situation. We may ask for confirmation details before processing.

A note on handmade goods

Each piece carries the mark of the hands that made it. Slight variations in pattern, color, or texture are not defects — they are part of what makes the piece real. We do not accept returns for minor natural variation. Replacements are issued for damaged or incorrect items with photo proof.